Frequently Asked Questions!
Find Details About Our Products!
Q: Who are you?
A: Cookie Gallery is a family owned and operated bakery located in southern California. Our company is a division of Phenix Gourmet LLC, dba Monaco Baking Company. Our wholesale division has been around for almost 20 years and we have been baking the largest assortment of hand-decorated cookies and gingerbread house available anywhere. We are proud of being an artisanal bakery offering high quality products hand-crafted one at a time the old fashioned way in our talented America. All of our products are baked and shipped directly from our bakery, with no middleman, so every product is fresh and offers exceptional value. Try us today and order risk free: everything is backed by 100% customer satisfaction.
Q: Are your cookies and gingerbread creations really hand-made?
A: Yes! We are dedicated to provide our customers with products that are 100% hand-made as if they were coming out of your own kitchen. We carefully select high-quality fresh ingredients in order to make our dough and Royal Icing from scratch. We do not use any pre-made mix whatsoever. We then roll the dough and stamp the shaped cookies using our exclusive cookie cutters molded by hand. Our cookies and other gingerbread creations are then individually decorated 100% by hand by one of our amazing decorators.
Q: What ingredients do you use?
A: We have been working for over 16 years with various Pastry Chefs to develop our exclusive and delicious recipes most of them based on old-fashioned recipe cards that have been passed from one generation to the next. We do not use any partially hydrogenated ingredients and even our preservative is "green" as we use a mix of Vitamin E and flavorless Rosemary extract. We are proud to have a very clean ingredients statement and one of the longest shelf-life in the industry so you can be assured that your cookies and gingerbread creations will not get stale a couple of days after you receive them.
Q: What flavors are your hand-decorated cookies?
A: We offer a variety of dough flavors so our cookies are always exciting for your taste buds! Our main flavor are vanilla sugar (with a creamy vanilla flavor and a hint of caramel), vanilla (with a hint of honey), lemon sugar (with lemon zest), lemon (with a hint of honey), cinnamon sugar (with freshly ground spices) and our seasonal old-fashioned German gingerbread recipe (with flavorful honey and freshly ground spices) . We also occasionally use some other dough flavor like chocolate chips or strawberry sugar for limited time items. Our Royal Icing is also flavored to complement the savor of the cookie it is going to be used on.
Q: Are your cookies organic?
A: No but our dough is made with all natural ingredients. The vibrant colored royal icing has artificial food coloring. Unfortuntley we cannot list as organic due to the royal icing.
Q: Do you make all of your products yourself?
A: All of our hand-decorated cookies and Gingerbread creations, as well as some of our cakes are baked in our Southern California facility.
Q: Are your food products really made in USA?
A: At a time when every parent is concerned by the quality of the products they put in their children’s hand, we are very proud to be an all-American manufacturer. We wouldn’t sell anything that we wouldn’t let our own children eat. For the few confectionary items we have to source (chocolate truffles, peppermint bark, hand-made lollipops… to name a few) we are being very intense about the quality and the freshness of the products we are selecting. We try to find some local resources first (we have so many wonderful gourmet foods artisans in Southern California) and if we can’t find anything we like locally we will extend our area of search to the whole United States and sometimes Europe to bring you the best in each category of products. We are committed to providing our customers with the country of origin for any food products we are selling not made in the USA because we are proud to support our economy and take great pride in all of our suppliers.
Q: Can you customize some of your product designs or assortments?
A: At this time we cannot accept request for change in assortments or modification of a design. But we are working on setting up a program allowing us to take custom requests and will keep our customers posted. Feel free to contact us with your request anyway. If we have enough lead time and can make it happen we will. We are only happy when our customers are happy!
Q: How do you personalize your products?
A: All of our personalized cookies are personalized using Royal Icing (the same recipe we use for the rest of the decoration) and piping the name on the top of the actual cookie. For the Gingerbread creations we are rolling and cutting to size an edible plate made out of petinice (a hard type of marzipan) that is then decorated with your own text and applied to the creation with Royal Icing. We do not use any edible markers as some of our competitors, so you can get this 100% hand-made upscale look we are very proud of.
Q: I do not see any photo cookies on your website. How come?
A: We are dedicated to offering our customers the best 100% hand-decorated products around. Using edible ink printers, food color markers and edible paper requires the help of computers and other machines and we haven’t found one yet which meet our high-quality standards. As soon as we do we will be happy to offer this option to our customers.
Q: Can you add a logo to a cookie?
A: Unless this is a very complicated logo which wouldn’t fit on a cookie we should be able to. We can also customize our signature packaging with any corporate stickers or printed ribbon you might own for an extra touch. Just call us at 1-888-391-2448and we will try to come up with the best solution for your budget.
Q: Do you have the capability to take corporate orders?
A: We do accept corporate orders. We can drop-ship directly to your customers or palletize your order. To receive additional information on our corporate program please call one of our friendly customer service staff at 1-888-391-2448.
Q: What is the shelf-life of your products?
A: All of the products we manufacture have a minimum of 4 months shelf-life with the exception of our cakes and other delicate confections.
Q: Are you products Kosher?
A: All of our hand-decorated cookies are kosher certified KSA. Our gingerbread creations as well as most of our other confections and cakes are not kosher certified, unless indicated otherwise.
Q: Are you products Nut-free?
A: Our factory is a nut-free environment and as such all of our hand-decorated cookies and gingerbread houses are nut-free. But we do purchase our freshly ground spices, candies and confections from vendors who do use nuts and other tree nuts related products in their facilities.
Q: Do I have to refrigerate your products upon arrival?
A: Our hand-decorated cookies and gingerbread creations should NOT be refrigerated. They need to be kept at dry-room temperature. Our cakes are shipped frozen overnight and need to be refrigerated and consumed within 48 hours upon reception. Our other chocolate items can also be refrigerated upon arrival (especially if you live in one of the warmer states).
Q: How long can I keep my Gingerbread House? Is it possible to store it until next year?
A: We advise our customers to keep their gingerbread creation in its clear plastic wrapper until they are ready to consume it to avoid eating a food item that has been exposed to dust and other external elements. If you decide to remove the wrapper to enjoy the great smelling Gingerbread during the Holiday season we would like to recommend using your gingerbread creation for decorating purposes only. Some of our customers like to varnish their gingerbread houses and keep it in a dry location until the next year. We would like to discourage you of doing so as every year several small children are getting attracted by the colorful candies on the Gingerbread house and end-up putting a stale chemically varnished candy into their mouth.