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SHOP BY PRICE
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SHOP BY SPECIALTIES
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Customer Service:
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100% Satisfaction Guarantee
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We guarantee the timely arrival of your gifts in perfect condition. If you or your recipients are not 100% satisfied, simply let us know and we'll make it right!
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Hours of Operation
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You may place your order on our website 24 hours a day, 7 days a week. Our call center is open Mon - Fri, 5am - 7pm PST and Sat, 6am - 5pm PST.
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Contact Us
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Call (800) 937-2213; email us at customerservice@cookiegallery.com; P.O Box 5074 Fullerton, CA 92838
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Personalized Messages
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Remember to include your message in the space provided on the order web page. Your product will arrive with your personalized gift card.
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Recipient's Phone Numbers
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Federal Express must have the recipient's phone number to qualify for our guaranteed delivery service. We will not contact your gift recipients via phone unless we are having a problem with delivery.
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Methods of Payment
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We accept Visa, Master Card and American Express.
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Returns
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Call us at (800) 937-2213 to arrange for returns. Return shipments can be sent to Cookie Gallery, 6311 Knott Ave., Buena Park, CA 90620.
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Shipping and Handling:
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Shipping Overview
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We can ship anywhere in the USA, Hawaii and Alaska shipments have an additional $12.95 shipping fee. We cannot ship to PO Boxes, APO/FPO Boxes, or foreign addresses. Orders received before 10 AM PST, for items that are baked to order are guaranteed to arrive within 2 business days. Expedited ship methods are available for baked to order items. Personalized items ordered by 10 AM PST, are guaranteed to arrive within 5 business days.
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Ship Methods and Charges
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Shipping charges are calculated by the order total per shipping address and the chosen ship method.
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Order Value per Shipping Address
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Regular (FedEx 2 days)
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Standard Overnight
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Saturday Delivery
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Up to $25.00
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$6.95
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$16.95
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$41.95
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$25.01 - $50.00
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$7.95
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$17.95
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$42.95
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$50.01 - $75.00
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$10.95
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$20.95
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$45.95
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$75.01 - $100.00
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$13.95
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$23.95
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$48.95
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$100.01 - $150.00
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$19.95
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$29.95
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$54.95
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$150.01 - $250.00
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$24.95
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$34.95
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$59.95
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Over $250.00
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add 11% of merchandise total
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Add 15% of merchandise total
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Add 20% of merchandise total + $15.00
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Orders shipping to Hawaii and Alaska ship FedEx 3Day; please add $12.95 to the regular shipping charge.
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Ordering Deadlines
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Ordering deadlines (Personalized items)
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For delivery on or the business day prior to:
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Orders needs to be placed by 1:00PM (PST) on
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Regular (Free FedEx 2 Days upgrade)
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Standard Overnight
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Saturday delivery
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Valentine's Day (Sunday 02/14/2010)
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2/8/2010
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2/9/2010
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2/10/2010
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Mardi Gras (Tuesday 02/16/2010)
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N/A
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N/A
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N/A
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St Patrick's Day (Wednesday 03/17/2010)
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N/A
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N/A
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N/A
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Easter (Sunday 04/04/2010)
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3/29/2010
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3/30/2010
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3/31/2010
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Mother's Day (Sunday 05/09/2010)
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5/3/2010
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5/4/2010
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5/5/2010
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Memorial Day (Monday 05/31/2009)
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5/26/2010
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5/27/2010
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5/28/2010
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Father's Day (Sunday 06/20/2010)
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6/15/2010
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6/16/2010
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6/17/2010
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Fourth of July (Sunday 07/04/2010)
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N/A
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N/A
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N/A
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Labor Day (Monday 09/06/2010)
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N/A
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N/A
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N/A
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Halloween (Sunday 10/31/2010)
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10/25/2010
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10/26/2010
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10/27/2010
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Veteran's Day (Thursday 11/11/2010)
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N/A
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N/A
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N/A
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Thanksgiving (Thursday 11/25/2010)
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11/19/2010
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11/21/2010
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N/A
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Chanukah (First day: Wednesday 12/1/2010)
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11/27/2010
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11/28/2010
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N/A
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Chanukah (Last day: Thursday 12/9/2010)
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12/5/2010
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12/6/2010
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N/A
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Christmas (Saturday 12/25/2010)
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12/20/2010
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12/21/2010
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N/A
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New Year's Eve (Friday 12/31/2010)
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N/A
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N/A
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N/A
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Ordering deadlines (Non-personalized items)
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Order Value per Shipping Address
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Regular (FedEx 2 days)
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Regular (Free FedEx 2 Days upgrade)
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Standard Overnight
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Saturday delivery
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Valentine's Day (Sunday 02/14/2010)
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2/9/2010
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2/10/2010
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2/11/2010
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Mardi Gras (Tuesday 02/16/2010)
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2/12/2010
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2/15/2010
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N/A
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St Patrick's Day (Wednesday 03/17/2010)
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2/15/2010
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2/16/2010
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N/A
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Easter (Sunday 04/04/2010)
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3/30/2010
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3/31/2010
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4/1/2010
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Mother's Day (Sunday 05/09/2010)
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5/4/2010
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5/5/2010
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5/6/2010
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Memorial Day (Monday 05/31/2009)
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5/26/2010
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5/27/2010
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5/28/2010
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Father's Day (Sunday 06/20/2010)
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6/15/2010
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6/16/2010
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6/17/2010
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Fourth of July (Sunday 07/04/2010)
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6/29/2010
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6/30/2010
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7/1/2010
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Labor Day (Monday 09/06/2010)
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8/31/2010
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9/1/2010
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9/2/2010
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Halloween (Sunday 10/31/2010)
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10/26/2010
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10/27/2010
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10/28/2010
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Veteran's Day (Thursday 11/11/2010)
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11/8/2010
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11/9/2010
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N/A
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Thanksgiving (Thursday 11/25/2010)
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11/19/2010
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11/22/2010
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N/A
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Chanukah (First day: Wednesday 12/1/2010)
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11/29/2010
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11/30/2010
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N/A
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Chanukah (Last day: Thursday 12/9/2010)
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11/6/2010
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11/7/2010
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N/A
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Christmas (Saturday 12/25/2010)
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12/21/2010
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12/22/2010
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N/A
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New Year's Eve (Friday 12/31/2010)
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12/28/2010
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12/29/2010
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N/A
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Ship Confirmations
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You will receive a shipment confirmation email after your order has been shipped. You can track delivery status on our website; so be sure to include an email address and password when you place your order.
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About Us:
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Who are we?
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Cookie Gallery is a family owned and operated bakery in southern California with the largest assortment of hand-decorated cookies and gingerbread houses available anywhere. All of our products are baked and shipped directly from our bakery, with no middlemen, so every product is fresh and offers exceptional value. Try us today and order risk free: everything is backed by a 100% customer satisfaction guarantee.
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